TIPS FOR A SUCCESSFUL CLAIM MANAGEMENT Many companies acknowledge their customers payment terms and thus to the lender for those who remove their goods and services (suppliers credit).
problem is that firms behave like this häufg not professional lenders. For the success of a company it is important to treat these claims as important and critical requirements.
ie:
credit check is the best precaution against bad debts Check Bomität their customers who wish to allow for payment, before the conclusion of contracts. Access back on all available information an assessment of customer credit quality permit. Customers with poor credit ratings should give you no credit. Bonitätsauslünfte, contact business information files.
Careful granting of credit terms Sell your performance or not generous payment terms customary in the industry. Offer your customers rather an incentive to pay quickly (discount).
For larger loan amounts you should create collateral (eg bank guarantees). Calculate your own costs in any case, the Might emerge from the suppliers credit, in the offer price for.
Rapid invoicing He needed If you have agreed your performance, do not hesitate to immediately to make your claim in the bill. Make sure to correct and complete list of your achievements and make sure that the agreed prices will be charged. Any inaccuracy, any error in your account can be used by your customer to delay payment or refuse.
just part of an invoice:
- full Name and address of your company
- Full name and address of the recipient,
- Place and date
- VAT number
- ongoing uniquely assigned account number
- Subject line: bill
- the amount and type of goods or level of service provided
- the date / time of delivery / performance
- Net amount in €
- value added tax rate and the amount of tax in €
- In the case of the exemption indicates that for the delivery / supply is exempt
- payment (the date until which the payment should be received)
- Bank monitoring payments
Make sure that payment dates and payment amounts in your accounting system will be closely monitored. Your customers expect from you on-time delivery. Therefore you need from your customer to adhere to the agreed payment terms.
organization dunning
The law provides for the acceleration of payments due that debtors fall without warning just 30 days after receipt of invoice in arrears. To realize your entitlement, you should inform your customers but to the balance of your outstanding invoices .
remember Before you send your customer the first reminder, check internally whether your performance have provided as agreed.
- If the delivery is complete?
- If there are legitimate complaints?
- When is the correct invoice to the customer was shipping?
- If there are accounting errors?
- What terms have been granted?
planning and disbursed
Keep in mind that non-payers can endanger your existence.
they therefore plan your finances carefully! Consider
You - with your Liquititätsplanung - payments from the customer's claims are not too optimistic. Determine dasher the average payment period of your own claims and take them into account in your financial planning.
finance receivables Talk early with your bank on the financing of possible foreign stocks and wait for it not until you have fully exhausted itself for the high receivables your available credit line. It will be difficult to get extended credit lines if you do not liquidity.
External assistance with debt collection If your Warnings have not brought the desired results, do not hesitate to take external help. Threaten to cause, possibly in a third written warning. Paid by the customer still does not entrust them a professional collection agency with the implementation of its claim. The longer you wait with this step, the less likely it is that you get your money.
